Support Center
Contact Us
We aim to respond to all inquiries within 24 hours during business days.
Email: support@shinygen.ai
Business Hours: Monday-Friday, 9 AM - 5 PM EST
Technical Requirements
- Modern web browser (Chrome, Safari, Firefox, but Chrome is recommended)
- Stable internet connection
- WebGPU support
- Minimum 4GB RAM recommended
Frequently Asked Questions
How do I report a bug?
Please email us with "BUG REPORT" in the subject line and include:
- Your browser and version
- Steps to reproduce the issue
- What you expected to happen
- What actually happened
What's your refund policy?
We do not offer refunds due to the expensive compute costs of generating images. You can cancel your subscription anytime and you will not be charged any more in the future and your subscription will continue until the end of the current billing period.
Can I transfer my account?
Currently, account transfers are not supported.
Legal Information
ShinyGen.ai is operated by Shiny AI Technologies, LLC
United States